Terms & Conditions

The rules that govern use of CruxBot AI products and services.

Effective date: September 21, 2026

These Terms apply to CruxBot AI services operated by Inficrux AI Solutions. How we handle personal data is described in our Privacy Policy.

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern access to and use of CruxBot AI websites, apps, APIs, chat widgets, web-push tools, and related services (the “Service”) operated by Inficrux AI Solutions (“we”, “us”, or “our”).

By creating an account, accessing https://cruxbotai.com, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

CruxBot AI provides AI-powered tools for business communication and operations, which may include chatbot builders, lead capture, conversation management, analytics, automations, multi-channel messaging integrations, and website push notifications.

Features may change over time. We may add, modify, or discontinue functionality with reasonable notice when practical. Beta or experimental features are provided as-is and may be withdrawn at any time.

3. Accounts and Workspaces

You are responsible for:

  • Providing accurate registration information and keeping credentials confidential.
  • All activity under your account and workspace, including actions by invited members.
  • Configuring roles, integrations, and data retention appropriate for your business and applicable law.
  • Promptly notifying us at support@cruxbotai.com if you suspect unauthorized access.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any law, regulation, or third-party rights (including privacy, IP, and publicity rights).
  • Send spam, phishing, malware, or unsolicited bulk messages, including push notifications or chatbot outreach that violate consent rules.
  • Scrape, probe, or overload our systems; bypass rate limits, security controls, or access restrictions.
  • Misrepresent affiliation with CruxBot AI or use the Service to build a competing product using non-public aspects of our platform.
  • Upload or process unlawful, harmful, or highly regulated sensitive data without a lawful basis and appropriate safeguards.
  • Interfere with other customers’ use of the Service or attempt unauthorized access to accounts or data.

5. Customer Content and AI Outputs

You retain ownership of content you submit to the Service (“Customer Content”), including training materials, conversation data you collect from your end users, and campaign creative.

You grant us a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Service for you. You represent that you have all rights and consents needed to use Customer Content with CruxBot AI, including consents from website visitors for chat and push features.

AI-generated outputs may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing outputs before relying on them for business, legal, medical, financial, or other consequential decisions. Outputs are not professional advice.

6. End Users and Compliance

If you embed our widgets, send notifications, or otherwise interact with your customers or website visitors through the Service, you are solely responsible for your relationship with those end users, including privacy notices, cookie/consent banners, opt-in/opt-out for marketing and push, and channel-provider policies (for example Meta or WhatsApp rules).

You must not use the Service in a way that causes us to violate laws or third-party platform terms.

7. Plans, Fees, and Taxes

Paid plans, quotas (such as message or push limits), and billing terms are described on our pricing pages or in an order form. Fees are generally non-refundable except where required by law or expressly stated otherwise.

You authorize us (and our payment processors) to charge applicable fees and taxes. Failure to pay may result in suspension or termination of access. We may change prices with notice before the next billing cycle.

8. Intellectual Property

The Service, including software, branding, documentation, and design, is owned by Inficrux AI Solutions or its licensors. These Terms do not transfer ownership of CruxBot AI IP to you. You may not copy, modify, reverse engineer, or create derivative works of the Service except as allowed by law or written permission.

Feedback you provide may be used by us without obligation to you.

9. Third-Party Services

The Service may integrate with third-party products (hosting, AI models, messaging platforms, analytics, payment processors). Your use of those products is subject to their terms. We are not responsible for third-party outages, policy changes, or data handling outside our control.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect that information and use it only for performing under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL MEET YOUR REQUIREMENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THAT PERIOD (OR, IF YOU USE ONLY A FREE PLAN, ONE HUNDRED U.S. DOLLARS / EQUIVALENT). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

13. Indemnification

You will defend and indemnify Inficrux AI Solutions and its affiliates against claims arising from your Customer Content, your end-user interactions, your misuse of the Service, or your violation of these Terms or applicable law.

14. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk to the platform or others, fail to pay fees, or if we discontinue the Service. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including IP, disclaimers, limitations, and indemnity) will survive.

15. Changes to These Terms

We may update these Terms from time to time. We will update the Effective date on this page and, for material changes, may provide additional notice. Continued use after changes become effective constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Courts in India shall have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections that apply in your location.

17. Contact

Questions about these Terms? Email support@cruxbotai.com or reach us through the contact page.